Appointments & Cancellation Information

Please note it is recommended you make your appointments at least 3 - 4 weeks in advance when possible. Many of our technicians are booked from 6 - 8 weeks in advance. However, we encourage your checking with us when you feel spontaneous, we may have something for you. Please arrive at least 10 minutes prior to your scheduled appointment time on your first visit. For appointments, call or visit our website for online booking. Time listed for each service is approximate for scheduling purposes.

As a courtesy, we give you a reminder call one to two days before to confirm your appointment. If we do not speak directly to you, it is still your responsibility to remember your appointment. As a courtesy to other clients and technicians, appointments must be canceled 24 hours in advance, otherwise 50% of the service(s) booked will be charged. For no-shows, 100% of the service booked will be charged.

Arriving late will simply limit the time for your treatment. Your treatment will end on time so that the next client will not be delayed. The full value of your treatment will be applied.

Spa packages, services consisting of three plus hours of service time, or when two or more people from the same party schedule time we require a credit card deposit or gift certificate number to reserve the time. Credit cards or gift certificate will be debited at the above rate in the event of short-notice cancellation or no-show.

Thank you for understanding this is how we earn our living - reserving time for our clients. We understand that occasionally situations may arise preventing you from keeping your scheduled appointment. Please know last minute cancellations and no-shows (no matter the circumstance) prevent other clients from access to an appointment, leaving a gap in our schedule and it is a loss of income for us.

In the event your technician should become ill the day of your appointment, we will make every effort to provide your service by moving your appointment to another technician. If we are not successful, we will provide you with a gift certificate for 50% of the service you originally had booked. If you choose not to use the alternate technician provided, no gift certificate will be issued.

We sincerely appreciate your business and we know that our clients are our business. We are here for you, to serve you and...we need your help in maintaining the flow. If you have concerns regarding your experience with us, please call Brea Gratia at the spa, 713.622.7722. Our goal is to make your experience with us the very best and one to remember!