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1) Where are you located and how can I contact you?
You can find all our contact information
here, as well directions to the
spa.
2) What are your hours of operation?
Monday thru Friday: 8:00am - 7:00pm
Saturday: 8:00am - 5:30pm
Sunday: 9:00am - 5:00pm
3) Where can I find information on the day spa
services you provide?
All services, prices, and the length of the service
are fully described
here.
4) Do you
have after hour appointments?
Yes, we do have a few technicians who have chosen to
work earlier or later during the week. In the event
you have a late appointment, please pre-pay. Sorry,
we cannot permit anyone not receiving services after
hours to wait in the reception area. For security,
we must lock outside entry doors.
5) What happens if I am going to be late for
my appointment?
Arriving late will simply limit the time for your
treatment. Your treatment will end on time so the
next client will not be delayed. The full value of
your treatment will be applied.
6) Can I bring my child?
Please consider others by leaving small children at
home so that you and others may enjoy a peaceful
session. Children over 7 (if obedient) may come if
you have no other option and wait for you in the
reception area for short duration services only.
7) Can I bring a friend to watch me have
services?
We cannot permit anyone to observe or be in the room
with a friend or spouse while they receive services
by our technician. The exception to this policy is a
parent with his/her child, age 15 and under.
8) I have several services booked and want
to know if you will serve lunch?
Lunch may be ordered for $20, please ask to see
menu. Please advise us upon arrival if you desire
lunch and we will have it ready for you at a
specified time.
9) Can I purchase day spa products from you online?
For your convenience, we supply all products used in
our services and then some in our online catalog.
Find it here!
10)
May I return a product I
purchased?
If you need to return products for any
reason, it must be done within 2 weeks of
purchase for a 90% refund. After that time,
we cannot accept any cosmetic or skin care
product for return - even if you have not
used it. A spa credit for services will be
issued or allow up to two weeks for refund
check. No refunds on repackaged, altered or
custom blends.
11) How do I tip the service provider?
Gratuities are not expected by our technicians,
however, they are very much appreciated and at your
discretion. When possible, please make it a private
and separate transaction. Envelopes are provided for
your convenience. We accept cash, personal check,
MasterCard, Visa, Discover & American Express as
payment for spa transactions. 18% gratuity has been
added to all signature packages. No gratuity has
been added to individual services. The average
gratuity is from 10% to 25% of the service total.
12) Can I purchase Gift Cards/Certificates from you
online?
Absolutely, our gift cards/certificates (which make
the perfect gift) are also found
here.
13) Can I book an appointment from you online?
Yes. Check out Sanctuary's Online Booking procedures
here.
14) How long has Sanctuary Spa been doing business?
Read the complete history of Brea and the spa
here.
15 Can I read other client's comments about the spa
and services?
Most certainly... right here.
16) Do you have any current employment
opportunities?
We have a page specifically designed for employment
availabilities. Even if there are no openings
currently, please send in your resume.
Click here.
17) Has Sanctuary Spa been recognized in
magazines or newspapers?
Sanctuary Spa has been recognized in several of
the most well known magazines in the world,
including Time, Vogue, Travel and Leisure, and
Allure. Read them all
here.
Do you have more questions? Send them
here.
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