Appointment & Cancellations

As a courtesy, we give you a reminder call the day before to confirm your appointment. If we do not speak directly to you, it is still your responsibility to remember your appointment. As a courtesy to other clients and technicians, appointments must be canceled 24 hours in advance, otherwise 50% of the service(s) booked will be charged. For no-shows, 100% of the service booked will be charged.

More information about booking appointments and cancellations.

Some Things to Consider

Booking Appointments

Peak hours are late afternoons/evenings and weekends, so please book as far in advance as possible in order to ensure getting the particular time, day and therapist you want.

Therapists

We have both male and female therapist on staff. If you have a preference, do let your choice be known. If you have enjoyed the services of a particular therapist on a prior visit, you may request that person. Do realize that your first choice may not always be available.

Punctuality

Arrive on time or early. If you are late, your treatment time will need to be adjusted since the room and therapist is generally booked after your session. After a treatment, it’s customary to vacate the room within five or ten minutes. However, you are free to spend additional time unwinding in the spa lobby.

Arrival

If this is your first day spa visit, let the receptionist know when you arrive. We will ask you to complete a new-client-questionnaire (and possibly a client intake form for massage to provide us with medical and contact information). This is another reason to arrive early.

Attire

Most people come to our spa in very casual attire – something you can easily slip off. During most treatments, you will wear very little clothing or you will be nude yet completely covered/draped. Other treatments such as hydrotherapy, you will be nude or you may bring a swimsuit if nudity is a concern. Draping is always appropriate and you may freely speak with us about any concerns you may have
 

Children

Please consider others by leaving small children at home so that you and others may enjoy a peaceful session.

Socializing

When in the spa, be mindful of others receiving treatments by keeping conversations

at low volume.
 

Cell Phones & Pagers

With respect for all other clients attending the spa, please turn off your cell phone or pager while in the spa. Using cell phones during session slows the technician and your service time will be adjusted in order to finish on time.

After Hour Appointments

We are open 8 a.m. to 8 p.m.

Observing Our Work

We cannot permit anyone to observe or be in the room with a friend or spouse while they receive services by our technician. The exception to this policy is a parent with his/her child, age 15 and under.

Product Returns

If you need to return products for any reason, it must be done within 2 weeks of purchase for a 90% refund. After that time, we cannot accept any cosmetic or skin care product for return. A spa credit for services will be issued or allow up to two weeks for refund check. No refunds on repackaged or custom blends.

Gift Certificates & Discounted Prepaid Services

No refunds on gift certificates. Buyer may use gift certificate after redemption date if recipient has not done so. A $20 handling/service fee will be charged. Gift certificates may not be used to purchase another gift certificate. A refund will be given on discounted prepaid services only if more than half of the services are used. The services that were used revert to the single price for each used service and balance is then refunded after a $25 administrative fee is deducted. A check will be mailed within two weeks.

Returned Checks

For returned check, we charge $40 (each time).

Gratuities & Payments

Gratuities are not expected, however, they are appreciated and at your discretion. When possible, please make it a private and separate transaction. Envelopes are provided for your convenience. We accept cash, personal check, MasterCard, Visa, Discover & American Express as payment for spa transactions. 18% gratuity has been added to all signature packages.

Lunch

Lunch may be ordered for $20, please ask to see menu. Please advise us upon arrival if you desire lunch.

Pregnancy

In many cases, we are able to provide services even during your pregnancy. If you have concerns, please consult with your health care provider to provide you with sound advice concerning the service in question. We have found that if you are concerned about a particular service, then it should not be performed.

Nudity Issues

It is never required that you are unclothed in front of anyone in our day spa. You will be left alone to change or to put on a robe. Our therapists are well trained in the “art of draping” which means that the area of the body they are working on is the only area exposed at that time. They also leave the treatment room before you get up from the treatment. Most people wear nothing in our hydrotherapy and wet room treatments, however, a swimsuit is appropriate if you prefer.

Medical Conditions

If you have any type of medical condition, be sure to mention it when you book appointment. Certain treatments may not be advisable for you.

Cancer Patients

Please be candid with us regarding your treatment protocol. We use seaweed in many of our facials and body treatments. Seaweed is very beneficial for helping chelate the radiation from your body reducing anorexia, nausea and hair loss. Please check with your doctor and provide us with written consent to provide any treatments involving seaweed. It is important that your doctor becomes involved in knowing about all your treatments here.

WE ARE NOT RESPONSIBLE FOR LOST OR MISPLACED ITEMS WHILE ATTENDING THE SPA.